Privacy Policy

At Highland Holidays we take your privacy seriously and are legally dutybound under legislation including the Data Protection Act 2018 (DPA) which implemented the EU’s General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR).

 

Data & Privacy Policy

The data controller is Highland Holidays and all marketing in relation to it are owned and maintained by: Highland Holidays Head Office, Overburns Farm, Lamington, ML12 6HP. Email: info@highlandholidays.com
We are responsible for the collection and proper management of any personal information we collect or which you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this

Privacy Notice

We will never disclose any of your information to a third party without obtaining your written permission.

What information do we collect?

CCTV operates in our parks to assist with monitoring and maintaining safety, to prevent and detect crime and assist law enforcement (where necessary). These are operated for the protection of our guests, employees and premises from criminal activities. If we discover any criminal activity or alleged criminal activity through our use of CCTV we will process this data for the purposes of preventing or detecting unlawful acts. The legal basis for our use of this information is in our legitimate interests to ensure the safety of guests and employees and to assist with law enforcement. We may also use the footage to exercise and defend our legal rights.

How do we use your information?

The information you provide or which we collect may be used in several ways, in order to fulfil our contract(s) with you.

For example:

• To enable us to complete your booking (if you are booking a holiday)
• For statistical purposes when we evaluate our range of services
• To personalise repeat visits to our websites or inform you about an incomplete booking
• To tell you about other products and services we think may be of interest to you
• To manage customer service enquiries
• To help us to provide details or information you may have requested
• If you take part in a competition, we collect and process information about your entry

Personal Information

At Highland Holidays we are committed to protecting and respecting your privacy, whilst striving to provide the very best guest experience. We work very hard to keep your information safe and we want our services to be safe and enjoyable for everyone. We follow strict security procedures on how personal information is stored and used and who sees it to help stop any unauthorised person getting hold of it.

The following information may be collected by Highland Holidays:

We will collect and use certain technical information about you and your visit when you visit our website, including the IP address of the device you use, the pages you visit on our website and the browser which you are using. Please view our Cookies Policy for more details on why we collect this information.
We may collect details of your marketing preferences and whether you want to receive certain marketing messages (e.g. emails) from us.
We may also collect information if you participate in a webchat, register with us for and/or enter promotions, complete surveys, or report problems with our website.
If you contact us by phone to our contact centre, we will record the call, record the number you are calling from (where available) and the date and time of the call. Similarly, if we call you from our contact centre, we may record the same information. We turn off the recording during the payment process so will retain no card payment information on file. This is used for statistical analysis and resource planning.

App Privacy Poilcy

APP PRIVACY POLICY

Highland Holidays Limited built the Highland Holidays app as a Free app.

This service is provided by Highland Holidays app at no cost and is intended for use as is. This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use ourService, then you agree to the collection and use of information in relation to this policy.

The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your informationwith anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

Activities / Booking Login

When using the app you have the ability to login with an existing username and password created when making a booking with us. Our app communicates with the third party activity / booking system and then stores small amount of information to help personalise the app experience to your booked holiday.

• The app or connected web service does not store your username and password in any form
• Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine
• This data is completely cleared when you use the logout feature found in the app
• This data is completely cleared when you use the clear data feature found in the app

Push Notifications

The app can receive push notifications. You can choose to receive notifications based on their interest/booking type, and disable them if you wish.

• Notifications can be disabled when logging into the app for the first time
• Notifications can be disabled at anytime by navigating to the settings section of the app
• Notifications can be disabled at anytime outside of our app using your devices operating system

Analytics

The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.

• We do not report on any sensitive or identifiable information in regards to your booking or user
• Analytics can be disabled at anytime by navigating to the settings section of the app

Third Parties

The app does use third party services that may collect information used to identify you. Third party service providers used by the app policies:

• Google Play Services – https://policies.google.com/privacy
• Google Analytics Firebase – https://firebase.google.com/support/privacy