FREQUENTLY
ASKED QUESTIONS

Everything you need to know...

How much deposit is required?

Our standard deposit is 30%, with the final balance due 56 days before arrival.

Can I add more people to my booking?

No; we take a lot of care to advertise our accommodations for the perfect number of guests. To find out more about specific accommodation types feel free to get in touch.

Is there a minimum length of stay?

Our minimum stay in self-catering holiday homes is 2 nights. For more information please call our reservations team on 0345 459 9772.

Can I choose a specific caravan or lodge?

If you have your heart set on a specific holiday home, speak to our reservations team to see what they can do for you – subject to availability. There is a £35 fee to ensure a “no move” guarantee.

What time do I check-in/ check-out?

Check in for all our self-catering guests is from 4pm and check out is by 10am.

Do I need to bring bedding?

No, bedding is provided in all of our properties, with beds made up on arrival.

Do I need to bring towels?

We provide towels for all our premier lodges, please check at time of booking if your lodge includes this. For all other holiday homes, you will be required to bring towels.

Where can I park my vehicle?

We have ample parking outside the main reception area. If you are staying in our self catering accommodation, we would recommend that you park your vehicle at the main reception while you check-in (don’t worry, there’s no need to unpack till you reach your individual unit).

There are additional spaces for disabled badge holders.

Is there Wi-Fi onsite?

Each accommodation has its own Wi-Fi, provided by a third-party. Instructions are available at reception on how to access and pay for this.

What are energy charges?

We have a fixed cost for heating/electricity. This is £7.50 per day Nov – April / £5 per day May – October.

Can I hire a cot or a highchair?

Packing for a holiday is always difficult, but even more so when you’ve got a wee one on board. Cots and highchairs are available for hire at a £10 charge per item per stay.

Can I fit a cot into a standard caravan?

While our caravans are premier, you’d struggle to fit a cot into the bedrooms. If you are bringing a cot, we’d recommend keeping it in the living area – however there are other options for more sizable accommodation at most of our parks – feel free to ask our reservations team at time of booking.

ADVENTURE ON YOUR DOORSTEP

When you stay in the shadow of Ben Nevis you’re never far from the action.

A WARM PLACE IN THE WILDERNESS

Stay your way with our great choice of cosy and welcoming accommodation.

WE’RE GREEN AND WE MEAN IT

We’re committed to protecting our wild and beautiful surroundings.

YOUR HOLIDAY IS IN SAFE HANDS

From extra safety measures to booking flexibility you’re protected all round.